Privacy Policy

Last updated: 21 June 2023

We know that your personal information is important to you and we are committed to ensuring it is kept secure and used carefully. Below you will find a short summary of how and why we collect your data, who we share it with, and what we’re doing to make sure your data is safe and secure. You will also find details of your privacy rights.

This is the privacy policy of Pangaea Limited (“Pangaea”). If we change our privacy policy, we will notify you of those changes here.

Our Website may include hyperlinks to other websites that are not operated or controlled by us. This privacy policy only applies to our Website and we are not responsible for the content or the privacy practices of third-party websites.

What does Pangaea do?

Pangaea is a privately owned company based in Ireland. We provide insight and advice on overseas real estate. We are part of a group of companies.

What personal information does Pangaea collect and why?

We collect information in order to allow us to provide the services you request from us, and to personalise and improve your experience of our services, Websites, and communications with you. All such information is held on secure servers. We only use personal data you have given us or that we have collected from you when you visit our Websites and order forms. We do not obtain personal information from or sell it to third parties. We sometimes share your personal information with third parties, but only to provide the services you have requested from us or to improve your experience with us and make our business more responsive to your interests and/or those of like-minded individuals or when you have specifically requested that we do so (such as when you fill in a form requesting more information on a particular real estate opportunity). We never release your personal information to others for their mailing or marketing purposes. We may also gather additional information about you that is publicly available to personalise and improve your experience of our services, Websites, and communications with you. The personal information that we may collect about you broadly falls into two categories:

    • Information that you provide

We may ask you to provide personal information in order to provide our services to you.

We may also share personal information that you provide to third parties. This may be to improve your experience with us, to help us provide the services you requested, or reach like-minded individuals that may be interested in our products.

Sometimes, you have specifically requested that we do this.—For example, if you want more information on a particular real estate opportunity that we write about, you can fill in your personal information on an online form provided and hosted by Pangaea. If you do so, that personal information is automatically passed to Pangaea’s Salesforce CRM database, and from there, it is passed automatically to the real estate agent or developer that you are requesting more information from. Similarly, if you connect with us via email or through the Real Estate Trend Alert Concierge, requesting information on a specific real estate opportunity or a real estate market, we will pass your query and personal information to the real estate agent and/or developer covering that opportunity/market.

The personal information you are asked to provide, and the reasons why you are being asked to provide it, will be made clear to you at the point you are asked to provide it.

    • Information that we collect automatically

When you visit our Websites and order forms, we may collect certain information automatically from your device.

The data we collect may include information like your IP address, device type, unique device identification numbers, browser type, and other technical information. We may also collect information about how your device has interacted with our Website or order form, including the pages accessed and links clicked.

We collect this information so we can better understand the visitors who come to our Websites and look at our order forms and what content may be of interest to them. Using the information allows us to improve the quality and relevance of our Websites and services.

Some of this information may be collected using cookies and similar technology. This is explained in more detail in our Cookie Policy.

Who does Pangaea share my personal information with?

We may disclose your personal information to the following categories of recipients:

    • To the group of companies who provide data processing services to us, for example, enhancing the security of our Website, or who process personal information for the purposes described in this privacy policy or notified to you when we collect your personal information. International Living Limited (based in Waterford, Ireland) broadcasts the emails for our Real Estate Trend Alert service, Publishing Services LLC (based in Baltimore, Maryland) provides the majority of the data processing services we use including hosting our customer database on their servers, and Emerald Contact Centre Limited (based in Waterford, Ireland), which provides customer services. The group of companies may also use the data provided to improve your experience with us, to help us tailor the content that we send you, or to reach like-minded individuals that may be interested in our products. We also use these services to determine your membership status, if you inquire via customer service or the Real Estate Trend Alert Concierge for information on a Real Estate Trend Alert members-only deal.
    • To reputable third-party service providers who provide additional data processing services, for example, analysing data, providing marketing assistance, and assisting with the processing of credit card and direct debit payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. In addition, they must process the personal information in accordance with this privacy notice and as permitted by applicable data protection laws. A list of these providers along with a short summary of the services they provide can be found here:
    • Salesforce.com EMEA Limited: when you request more information on a real estate opportunity and fill in your personal information on one of our online forms, that information is passed to Pangaea’s Salesforce CRM database, and from there it is automatically passed to the real estate agent or developer offering that real estate opportunity;
    • Real Estate Agents & Developers that work with Pangaea: As above, when you request more information on a real estate opportunity, Pangaea will pass that information (via our Salesforce CRM database or via email) to the real estate agent or developer concerned.
    • Facebook.com, Google.com & Instagram.com: For advertising purposes, we occasionally use information about our customers to generate a “lookalike audience”, a similar audience of prospective customers on Facebook, Google, or Instagram. This allows us to target advertisements to potential customers on Facebook, Google, or Instagram who appear to have shared interests or similar demographics to our existing customers. We do this by uploading a list of email addresses to Facebook, Google, or Instagram, and encrypting them before we upload. Facebook, Google, or Instagram will match the data against their own customers and generate a lookalike audience. The uploaded list is then deleted (not used for any other purpose). If you wish to opt out of our use of your data to create “lookalike audiences” on Facebook, Google, or Instagram, please email: msummerfield@pangearesearchgroup.com.
    • To any competent law enforcement body, regulatory, government agency, or similar other third parties where we believe disclosure is necessary(i) as a matter of applicable law or regulation, or (ii) to exercise, establish or defend our legal rights; and
    • To any other person with your consent.

Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will depend on the information concerned and the context in which we collect it. We will normally collect personal information from you where:

    • We need the personal information to perform a contract with you (for example, your email address when you subscribe to a free or paid service);
    • The processing is in our legitimate interests and not overridden by your rights;
    • We have your consent to do so (for example, to receive information from a real estate agent or developer on a real estate opportunity); or
    • We need the personal information to comply with our legal obligations (for example, our tax and audit requirements and other regulatory obligations)

If we collect and use your personal information in reliance on our legitimate interests, this will normally be to operate and improve our services, Websites, and communications. It would also include responding to your queries, undertaking marketing, or detecting or preventing illegal activities. We may have other legitimate interests and, if appropriate, we will make clear to you at the relevant time what those legitimate interests are.

How does Pangaea keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Where we share data with third parties, we ensure that your data will be kept secure and will not be provided or sold to another party.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).

Specifically, some of our group companies and third-party service providers operate in the United States and elsewhere around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this privacy policy. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group of companies, which require them to protect personal information they process from the European Economic Area in accordance with European Union data protection law. We have implemented similar appropriate safeguards with our third-party service providers.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

You have the following data protection rights:

    • If you wish to access, correct, update, or request the deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below. We may not be able to delete your personal information if we have to retain it in order to comply with our legal obligations, to perform a task carried out in the public interest, to establish, exercise or defend any legal claims, or to exercise our right of freedom of expression and information.
    • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
    • You have the right to opt out of communications we may send you at any time. You can exercise this right by contacting us using the contact details provided under the “Contact” heading below.
    • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
    • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact the Data Protection Commission (“DPC”).

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this privacy policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material privacy policy changes if and where this is required by applicable data protection laws.

You can see when this privacy policy was last updated by checking the “last updated” date displayed at the top of this privacy policy.

How to contact us

If you have any questions or concerns about our use of your personal information click here, or by emailing us at [yourcheapdreamhome@gmail.com].